CANCELLATIONS
We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact us at support@lunairoad.com to see if a modification can be made.
DAMAGES
During transportation, accidents can happen. You can rest assured that we are here for you. If you received a damaged item, please report to support@lunairoad.com within 72 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email. After we check the photo and give you solutions.
Note: We are not responsible for any damage caused to the product due to incorrect use.
REFUNDS
To be eligible for a refund, you must return your order. Please contact us when returning the item, we will provide you with the address of the warehouse . Once your return is received and inspected, your refund will be processed, and the refund will automatically be applied to your credit card or original method of payment, within 2-7 business days.
Note: Shipping fees (if any) and transaction fees are non-refundable.
SHIPPING COSTS
You will be responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable. Using a trackable shipping service is mandatory - if you do not use a trackable shipping service, we will not be able to proceed with the refund.
WRONG ADDRESS
Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping and billing information upon placing an order.In these situations, we are able to reship the item back to you, but only if you cover the shipping costs.
If you have any further questions, please contact support@lunairoad.com
